Secret Shopping
We all know that as Spa and Salon professionals we are in the business of making people feel good. Our guests expect skilled services that help to improve their wellbeing. But what they crave most is emotionally engaging and satisfying experiences. Do you really know how good your customers feel? Do you know how you can make them feel better? Or do you just think you know?
Beauty Results Secret Shopping Systems take the guess work out of measuring guest satisfaction, helping you to fine tune your services and the way you deliver them so that your customers turn into your best sales people, rather than turning to your competitors. A professional secret shopping program will show you exactly what your business looks like – and how it could look even better - from the guest perspective. It allows you to accurately measure team performance and better understand how your procedures impact the guest experience. Armed with this information, you can confidently introduce profitable changes to your business and coach your team to peak performance. Beauty Results offers two solutions for you to secret shop your business;
1. Have you been trying to create a secret shopping program at your spa that will give you accurate data to improve your business? The DIY Secret Shopper system allows you to facilitate a secret shopping program with optimal results. You create the questionnaire and invite shoppers from your online reporting portal. Easy to use and perfect for those who value the benefits of secret shopping but have a smaller budget.
2. Beauty Results also offers professional secret shopping services. In line with your requirements we will work with you to establish the criteria you'd like asessed, the frequency of shops and provide instant reports for you to improve and grow your business. Conducted by a professionally trained team and in the strictest confidence, these reports provide critical information for coaching your team to peak performance. Designed for convenience we source, train the shoppers and you recieve the data within days.
Our trained and certified mystery shoppers act as your eyes and ears.
Qualified shoppers will visit your facility and report to you their entire experience. Do you really know what's happening on the front line of your facility, especially when you're not available? Just one employee's poor performance could waste the millions of dollars you spend getting and keeping your customers. (Quoted by Baron Hilton of Hilton Hotels) Your Mystery Shopping reports will give you a detailed, objective, and accurate view of your business from your customers perspective.
Compeditor Intelligence Program
Want the scoop on the competition?Mystery Shoppers will shop your competition and provide you with the "competitive edge!" Compare your rates, packages and/or sales and service strategies to stay one-step ahead.
Integrity Program
Do you have concerns about shrinkage or employee integrity issues that you're not sure how to address?We'll work with you to develop a program to help identify and control the issue, and assist with incorporating a solution.
Online Comments Card
Does your facility offer customers the old paper method to express their thoughts to you? Why not give your customers choice and the convenience of providing their comments online? You may then generate statistical reports from the information collected, and save you and your employees time having to manually enter and analyze the data.
Telephone (Customer Care) Evaluations
Often the only chance you have to make a grade-A first impression is via the telephone. Telephone evaluations are of immeasurable value to the recreation industry since many consumers shop around for best rates, amenities, and operating hours. Are your employees treating in-bound calls as an opportunity, not as an interruption or nuisance? Our certified mystery shoppers evaluate the greeting, telephone manner, helpfulness, courtesy, and sales skills.
Employee Satisfaction Surveys
Learn vicariously through your employees' experience! Besides yourself, no one knows your facility better than your employees. Are they happy? Do they have a great idea to improve morale and sales? Surveys are tailored to discover the information you need to maintain a successful employer/employee relationship. Surveys may be administered anonymously or otherwise.
Website Evaluations
Our certified shoppers visit your website and evaluate every element including selling tactics, ease of use, appeal to target audience, and if applicable: ticket purchase, booking a reservation and/or submitting a comment.
